2019 – 2021
Lead Generation Specialist
Prober Business Solutions
Aufgaben & Verantwortung
•Conducted market research to identify business opportunities and prospects.
•Developed data-driven lead qualification processes to improve sales pipelines.
•Communicated with stakeholders to ensure smooth client interactions.
2021 – 2023
Customer Experience Specialist
Teleperformance (Expedia & Blizzard)
Aufgaben & Verantwortung
•Analysed customer queries and complaints to identify service gaps and recommend
improvements.
•Used data analysis to enhance customer satisfaction and user experience in travel and
gaming.
•Prepared business insights on flight schedules and hotel bookings to support customer
decisions.