Michael.

As a Parcel Sorter, I have managed the fast-paced sorting and processing of high-volume daily parcels, ensuring accurate routing and consistently meeting strict dispatch deadlines. I focused on maintaining system accuracy, collaborating effectively within a large team, and adapting to fluctuating freight volumes to keep operations running smoothly. My core responsibilities included operating specialised warehouse scanning equipment and sorting machinery, tracking packages in real-time, quickly resolving routing discrepancies, and supporting seamless logistics workflows.

As an NDIS Support Worker, I provided dedicated, one-on-one support to participants with a diverse range of complex disabilities, including Autism Spectrum Disorder (ASD), ADHD, Bipolar, Schizophrenia, and Acquired Brain Injuries. I focused on delivering person centred care, building strong therapeutic rapport, and empowering clients to achieve their NDIS goals. My core responsibilities included assisting with daily living activities, facilitating community access and participation, implementing positive behaviour support plans, and advocating for client well-being

While completing the final year of my psychology degree, I volunteered at a specialist telehealth service for individuals affected by benzodiazepine use. I provided frontline support, offering a compassionate and non-judgmental space for callers. My responsibilities included crisis intervention, risk assessment, providing harm reduction information, and connecting individuals with ongoing professional resources.

Starting as a Waiter and advancing to Head Waiter within my first three months, I was the only full-time front-of-house staff member, serving as a consistent presence on the restaurant floor every opening day. In addition to maintaining a high standard of daily service and guest experience, I worked closely with the bar manager to facilitate staff wine training and participated in supplier tastings to help gradually shape the venue's wine list. I remained a dedicated part of the customer-facing team from August 2022 to October 2024, successfully balancing this full-time role with the completion of my psychology degree.

As a Sommelier at Pt. Leo Estate, a 2-hat acclaimed winery restaurant, I worked directly with the Head Sommelier to execute a world-class beverage program. My role was focused on delivering exceptional guest service through expert table-side wine guidance and recommendations. I supported the development of wine pairings for the seasonal tasting menu and actively managed cellar operations, including stock control, inventory. I also assisted in the ongoing beverage training and mentorship of front-of-house staff.

Bachelor of Psychological Science - Major in Child and Family