Management of Critical Situation tickets (severity A / 1) of Microsoft's Premier customers. Communication with different engineering teams on one side, and customer stakeholders on the other, being the mediator for a smooth progress of the issue resolution.
Having my own portfolio of customers, monitoring their open tickets with Microsoft, escalating when needed having frequent meeting with the main stakeholders of the Unified support customers. Maintaining good relationships with the customer, and providing reactive support.
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Management of Critical Situation tickets (severity A / 1) of Microsoft's Premier customers. Communication with different engineering teams on one side, and customer stakeholders on the other, being the mediator for a smooth progress of the issue resolution.
Having my own portfolio of customers, monitoring their open tickets with Microsoft, escalating when needed having frequent meeting with the main stakeholders of the Unified support customers. Maintaining good relationships with the customer, and providing reactive support.
