01.12.2021 – 30.04.2022
Analyst
HCL Technologies Lanka
Aufgaben & Verantwortung
• to maintain high login efficiency for customers
• to provide level 1 remote desktop support to resolve ticket or provide
hardware or software or network problem diagnosis or resolution via telephone
or email or chat within agreed SLA of ticket volume and time
• to update work logs and follow shift or escalation process to escalate complex
problem to 2nd and 3rd level IT support staff as the case be






