2024 (Monat offen) - 2027 (Monat offen)
Hotelfachfrau / WSET 2
JW Marriott
Aufgaben & Verantwortung
JW Marriott Berlin, Germany
Front Office
Managing individual and group check ins and check outs in Opera
Processing billing, payments and account settlements
Conducting Night Audit and end of day procedures
Managing and settling complaints
Room allocation based on guest preferences, availability and
Operational requirements
Supporting daily operations through occasional shift leadership
Responsibilities
Guest Relations
Providing personalized service and support for VIP guests
Managing guest complaints and service recovery situations
Handling challenging guest interactions with professionalism and
Discretion
Coordinating with operational departments to ensure a seamless
Guest experience
Organizing special guest requests and tailored guest experiences
Reservations
Managing individual and group reservations
Processing booking modifications, cancellations, and special
Requests
Maintaining reservation records and guest profiles within the
Property management system
Eichbuschallee 51 / 0328 12437 Berlin,
Germany
18.01.2007 - Hamburg, Germany
