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- Managed 300+ orders/month, ensuring accuracy and timely fulfillment - Coordinated 10+ international suppliers, reducing complaints by 15% - Automated claim and invoice workflows, cutting resolution time by 30% - Developed guides and workflows, simplifying processes for teams and clients

- Handled 1,000+ orders/year, achieving 90% on-time delivery - Improved internal workflows, increasing order accuracy by 25% - Served as primary client contact, resolving inquiries and complaints efficiently - Created support documentation and FAQs to streamline onboarding