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•Developed and optimized data-driven content strategies to boost user engagement. •Used social media analytics to monitor user behavior and adapt marketing strategies.

•Conducted market research to identify business opportunities and prospects. •Developed data-driven lead qualification processes to improve sales pipelines. •Communicated with stakeholders to ensure smooth client interactions.

•Analyzed customer queries and complaints to identify service gaps and recommend improvements. •Used data analysis to enhance customer satisfaction and user experience in travel and gaming. •Prepared business insights on flight schedules and hotel bookings to support customer decisions.

•Analyzed customer interaction data to identify patterns and boost operational efficiency. •Promoted to Subject Matter Expert (SME) within six months; led training and mentoring. •Generated actionable business insights to enhance customer retention strategies.