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As a Project Coordinator at a sanitary fittings and WC distribution company, I streamlined manual operations by introducing data-driven decision-making. Using Excel pivot tables and charts, I identified sales and inventory trends that improved efficiency and control. I implemented Jira and Kanban boards to enhance team performance, transparency, and customer satisfaction. Additionally, I proposed transitioning to a cloud-based CRM.

I have 17 years of experience working as a Lead Business Analyst with a U.S.-based company, specializing in HR, payroll, and healthcare domains. During this time, I collaborated with major clients including Delta Airlines, ExxonMobil, Iron Mountain, and Corning. My key responsibilities included providing ongoing client support, managing change requests, and leading new feature implementations. I was actively involved in gathering stakeholder requirements, preparing Business Requirement Documents (BRDs), and coordinating across technology and testing teams. Additionally, I managed project timelines, handled ad hoc requests, and spearheaded process automation initiatives to enhance operational efficiency.