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• Managed daily operations and coordinated member services • Assisted customers and resolved issues professionally • Monitored facility condition and equipment functionality • Supported front-desk tasks including check-ins and membership handling • Helped streamline processes and improve member experience

• Provided troubleshooting and resolution for software, hardware, and network issues, ensuring minimal downtime for end-users. • Assisted clients with installation, configuration, and maintenance of applications and systems. • Monitored system performance and identified technical problems proactively to prevent disruptions. • Documented technical procedures, user guides, and support tickets to improve team efficiency. • Collaborated with cross-functional teams to escalate and resolve complex technical issues effectively.